Most issues resolve in under a minute. This guide covers the common ones and what to collect if you need help.
Cannot log in
- Reset the password from the login page — the request is private either way.
- Google sign-in users with no password: use Continue with Google, not password reset.
- Browser extensions can interfere with verification; try a private window.
Verification email never arrives
- Check spam and any promotions tab.
- Corporate filters can quarantine the message — ask IT to allow the sender.
- Request the email again; the link is single-use and fresh each time.
Locked out of two-factor
- 1
Use a recovery code — each works exactly once.
- 2
Lost the codes too? Contact support from your account email with details only the owner would know.